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August 6, 2021

To:  Community partners, Individuals and families served by Kern Regional Center

Dear KRC Community:

The Department of Developmental Services (DDS) has found Kern Regional Center (KRC) to be out of compliance with the requirements in Section 4640.6 (c) of the Welfare and Institutions (W & I) Code.   This section of the Welfare and Institutions code requires that regional centers maintain service coordinator-to-client caseload ratios at or below specified averages.

The service coordinator caseload survey provided to DDS on March 10, 2021, indicated KRC did not meet the required caseload ratio for individuals enrolled on the Home and Community-Based Services Waiver (reported ratio 1:69, the required ratio is 1:62); for individuals 3 years of age and younger (reported ratio1:66, the required ratio is 1:62); and for individuals over the age of 3 years and not enrolled on the Home and community-Based Services Waiver (reported ratio 1:74, the required ratio is 1:66).

Per the notification issued to KRC on July 2, 2021, as specified by W & I Code §4640.6 (f), KRC is required to submit a plan of correction for the caseload ratio categories that were not met for two consecutive reporting periods. KRC will develop a plan following input from the state council, local organizations representing individuals served by KRC, family members, regional center employees, service providers and other interested parties.

Please read the attached draft of the caseload ratio plan of correction that will be provided to DDS.  In accordance with W & I Code §4640.6 (f), KRC is requesting your input.  If you would like to provide input please submit your input by email to cpinal@kernrc.org,  Maribel Resendiz at (661) 852-3266, or through United States Postal Service  addressed to Celia Pinal, Director of Client Services Kern Regional Center, 3200 North Sillect Avenue, Bakersfield, CA 93308 by August 31, 2021.

Sincerely,

Celia Pinal
Director of Client Services

 

Enclosures:  KRC Draft Caseload Ratio Plan of Correction

 

 

Ernie Cruz, Assistant Deputy Director
Department of Developmental Services
1215 O Street
Sacramento, CA 95814

 

Dear Mr. Cruz:

In a letter dated July 2, 2021, the Department of Developmental Services (DDS) notified Kern Regional Center that, based on caseload ratios submitted to DDS on March 10, 2021, Kern Regional Center (KRC) did not meet the required caseload ratio for individuals enrolled on the Home and Community-Based Services Waiver, for individuals 3 years of age and younger, and for individuals over the age of 3 years and not enrolled on the Home and community-Based Services Waiver.

In the service coordinator caseload survey submitted to DDS on March 10, 2021, KRC reported the following ratios: 1:69 for individuals enrolled on the Home and Community-Based Services Waiver, the required ratio is 1:62; 1:66 for individuals 3 years of age, the required ratio is 1:62 and 1:74 for individuals over the age of 3 years and not enrolled on the Home and community-Based Services Waiver, the required ratio is 1:66.

This is KRC’s plan of correction as required in Section 4640.6(f) of the Welfare and Institutions Code (W & I).  In current fiscal year 2021-2022, KRC continues to review service coordinator staffing assignments and will continue to implement any changes necessary across all service coordination categories to reach caseload ratio compliance.   KRC continues to make every attempt to hire additional Service Coordinators by reviewing the operations budget on a monthly basis and within the operations allocation provided by the state.  Currently KRC is serving over 10,300 individuals and in order for KRC to be in full compliance with state statute, KRC would need to hire at least 16 Service Coordinator positions. In addition to hiring more Service Coordinators, KRC would need to hire at least two Program Managers for support and guidance of case management staff. Other plans include restructuring of the Early Start units in order to become compliant with meeting the caseload ratios for this age group. Previously the Early Start units served children up to age four.

It is the intent and commitment of KRC to continue to monitor caseload ratios in order to efficiently distribute cases and maximize service delivery. KRC will continue to strive towards establishing caseload ratios in accordance with W & I Code 4640.6(c) using the operations allocation provided by the state. KRC will attempt to hire as many Service Coordinators permitted by the allocation. KRC has made vast improvement in keeping the caseload ratios below the statewide average.  KRC will plan for this growth and consider any additional support staff, equipment, and other supplies.

Sincerely,

Celia Pinal, MSW
Director of Client Services
Kern Regional Center

cc: Michi Gates, Ph.D. Executive Director, Kern Regional Center
Kristine Khuu, Assistant Director, Client Services
Dr. Jasmeet Bains, Kern Regional Center
Amy Westling, Association of Regional Center Agencies
Brian Winfield, Department of Developmental Services
Erica Reimer, Department of Developmental Services
LeeAnn Christian, Department of Developmental Services
Edwin Pineda, Department of Developmental Services
Jacqueline Gaytan, Department of Developmental Services
Aaron Christian, Department of Developmental Services
Danielle Hurley, Department of Developmental Services