All Regional Center Vendors and Long-Term Care Facilities serving Regional Center consumers are required under the California Code of Regulations to report Special Incidents involving consumers to the Regional Center within 24 hours of the incident. In addition to reporting requirements outlined in TITLE 17, the Regional Center also has specific reporting requirements for vendors for other types of Special Incidents not listed in regulations.

Kern Regional Center requires that all Vendors and Long-Term Care Facilities:

• Notify Kern Regional Center via phone (661) 852-3237 or email [email protected] within 24 hours of an incident or learning of an incident.
• Submit a written report within 48 hours of an incident via Therap.
  Therap Login Page: Therap Services (opens in a new tab)
  – If a vendor is having Therap issues, please email a written report to [email protected]
• Notify applicable investigative agencies.

Kern County:

• Kern County Aging and Adult Services (APS) (opens in a new tab)
  Phone: (661) 868-1006 (opens in a new tab)
• Kern County Long Term Care Ombudsman Program (opens in a new tab)
  Phone: (661) 323-7884
• (opens in a new tab)Mandated Reporter Flowchart (opens in a new tab) (opens in a new tab)
• Mandated Reporter SOC41 Form (opens in a new tab)
• Community Care Licensing (CCL) (opens in a new tab)
  Phone: (844) 538-8766
• California Department of Public Health (ICF and Skilled Nursing) (opens in a new tab)
  Phone: (800) 236-9747 (opens in a new tab)
• Kern County Child Protective Services (opens in a new tab)
  Child Abuse Hotline: (661) 631-6011 [Countrywide], (760) 375-6049 [Ridgecrest]
  – Call the hotline to speak to someone directly, then fax the form to: (661) 631-6568
  – To complete the form online: Click here (opens in a new tab)
• Kern County Sheriff’s Department (Non-Emergency Report ONLY within County jurisdiction) (opens in a new tab)
  Phone: (661) 391-7500
• Bakersfield Police Department (Non-Emergency Report ONLY within City jurisdiction) (opens in a new tab)
  Phone: (661) 327-7111

Mono County:

• Mono County Child Welfare Services (opens in a new tab)
  – To complete the form online: Click here (opens in a new tab)
• Mono County Adult Protective Services (opens in a new tab)
  – To complete the form online: Click here (opens in a new tab)

Inyo County:

• Inyo County Child/Elder Abuse (opens in a new tab)

Therap Resources: 

• Therap Vendor User Guides and Training Videos
• Therap Vendor Password Reset and Training Request (opens in a new tab)
• New Vendor Therap Account Request email: [email protected]